Good day everyone,
I understand there have been many questions on where we are with status on shipping so I wanted to take some time to address any concerns or questions.
I want to reiterate our promise to all of our backers, every single backer still waiting will receive their product - period.
So many startups focus on being first rather than getting it right. If you haven’t seen from our previous updates, we had several hundred Pinch VR headsets ready to ship in December 2016. As we started shipping, initial feedback from customers was not what we expected. We simply did not deliver on the level that we wanted to, and you let us know. So we stopped shipping and the initial units continue to be in storage.
We will not ship until we are 100% certain you will be happy with what you receive. As a result, we decided to go back to the drawing board in earl 2016 and implement the feedback in a completely redesigned product. Again, for the 3rd time.
It has taken over a year now to get things right, and we are in the middle of rebooting our production for the final version. Since we have spent all of the financing on the initial R&D on essentially a product that wasn’t shipped, I have invested personal funds to finish the job. Again I can assure everyone that we are 100% committed to fulfilling our promise, despite the delays.
To address any concerns, the recent lack of updates are due to 2 reasons:
- All of our spend has been focused on engineering and product, we currently don’t have the resources to manage our social accounts or the Indiegogo campaign the way we like to. We will continue to answer any individual questions through our support channel at firstname.lastname@example.org
- We remain under the radar until our technology is finalized, and patents filed, in order to protect our hard work and innovations that are making all this possible
Before we commit to delivery dates, we will take the next 8 weeks to finalize our supply chain, and follow up with a fulfillment plan that we will 100% deliver on.
Again, I thank you all for your continued support and won’t forget your kindness and encouragement as we continue the process and get to the finish line.
Milan Baic & Pinch Team